Here You can find all the necessary information to receive support from our sales and technical team as well as all the information relating to the General Conditions of Sale of Airsquare (www.airsqr.com).
Read them carefully before making your purchase and happy flying!
The site is managed and maintained by AIRSQUARE S.R.L. with registered office in ROME, Via Nizza, 53 – VAT n. 14382621002. The offer and sale of products on our website are governed by these General Conditions of Sale, as well as, as far as they are not expressly provided for, by articles 1470 and following of the Civil Code and by Legislative Decree 06.09.2005, n. 206 (“Consumer Code”), which is expressly referred to, within the limits of compatibility, of the entire Part III, title III, section II (Articles 50-61), relating to distance contracts.
For technical information on the products or services please write to email@example.com.
For everything related to your purchases, payments and shipping please write to firstname.lastname@example.org.
For everything related to your data and general information about Privacy Policies, please write to email@example.com.
You can always contact us by phone/chat at the following number +39 3423565683
Getting your order placed is fast and easy. Just follow these steps:
Placing your order through our website is the easiest way to get your goods at your door. If you are unable to use the website, we can also take your order over the phone.
There are no minimum order quantities! If you are willing to fork over shipping costs, we will gladly send you a €5.00 propeller!
Pre-orders are items that have never been in stock, but will be soon. There are different reasons for items being pre-ordered. Sometimes we like to gauge public interest in specific products before we order from our suppliers. In other instances we would like to know how many items we should build in-house before releasing a AIRSQUARE Original product. Pre-ordering is beneficial for guaranteeing your place in the order queue, and stock will be set aside for you.
Once you have completed the checkout process with a pre-ordered item you will be charged immediately and your item will ship as soon as it is in stock. Since pre-ordered will ship at a later date they will require separate shipping charges from in-stock items within the same order.
The Button Order appears whenever the item is in stock and ready to be shipped.
Not all products can be backordered when they go out of stock. If an out of stock item can be backordered it will clearly display a Backorder button, otherwise it cannot be backordered by any means.
This is when you, the customer, add an out-of-stock item to your cart by clicking the Backorder button. We do not charge for backordered items until they are ready for shipment.
If your cart contains only backordered items, there will be no charge submitted at checkout. When everything is in stock and the order is ready to be shipped, a charge will be submitted via the payment method you selected at checkout.
The Button Made to Order appears in the case of special products. A typical example can be RTF Drones: it is possible that we have in stock all the components necessary to assemble and test it but we assemble and test it only when the order is received.
This is when our website indicated that there was stock available for your order, but we were actually out. Ops!
We work very hard to keep our stock numbers accurate. This event is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout.
Our pricing policy is transparent. You will never find overpriced items with respect of those offered by the competition.
If we can have control over the net price of the item, we cannot have control over the cost of shipping and any import costs, which unless specifically indicated, remain the responsibility of the Customer.
Duties and taxes are the responsibility of the receiver and are not collected by Airsquare.
We want you to be thrilled with what you buy from us. In some cases, however, something seems not to work properly or as you expected. No problem, we are here to help You even after the purchase phase.
If you are not 100% satisfied with your order, we will be happy to authorize a return for any unused and unmodified items purchased within 14 days minus the cost of shipping and custom duties. At a glance, unmodified items are items that have not been opened, nor modified, nor used in any way.
Do the products you have purchased seem not to work or do you think you need help anyway?
Please send a mail to firstname.lastname@example.org to receive assistance.
Our technical support team will contact you within a few hours to help you, but in some circumstances you could wait up to 2 days before being contacted.
Once done troubleshooting, the technical support team may have you fill out an RMA request ticket on the dedicated page of this website. Once we obtain your ticket, we will begin to process your case as an RMA ticket.
Please do not remove, de-solder, or otherwise modify any components that are installed on your product. We need to try and replicate your testing environment and removing installed components can cause complications.
Please email email@example.com right away. Include a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service as needed.
Are one or more of the items you had ordered not what you were expecting? If you believe that Airsquare sent you the wrong item submit an RMA ticket and we will get things straightened out!
Here you can find the main rules for making returns after the purchase and shipping phase. If you think something is unclear please contact us at firstname.lastname@example.org.
Delivery costs, as well as VAT and any other taxes on transfers in cases where they are due, are charged to the Customer and are clearly expressed in the Order.
VAT will be automatically deducted at checkout for all the orders which are shipping outside of EU (based on shipping address). VAT can be deducted also with all EU based companies, with valid VAT ID.
If you need to see prices without VAT please follow these simple steps:
We will verify your company’s data and VAT ID, and if everything is OK, enable your account for permanent VAT free shopping. Process in usually finished within one day after receiving your e-mail.